Rep. Tipton and Sens. Bennet and Gardner Demand Explanation for Mountain Town Postal Issues
WASHINGTON, D.C. – U.S. Representative Scott Tipton (CO-03) and U.S. Senators Michael Bennet and Cory Gardner sent the U.S. Postmaster General a letter requesting swift action to address several postal issues impacting Snowmass, Westcliffe, Estes Park, and Eagle, Colorado.
Recent complaints of missing deliveries, misinformation on websites, and poor customer service prompted numerous constituents to request the Colorado Congressional delegation’s assistance to address these issues. While some of the issues have since been resolved, many concerns for these communities remain largely unanswered. In part, the letter reads:
“Colorado-based USPS staff has acknowledged that service delivery standards and customer service need to improve, but it appears there has been little follow-through on these issues. While we understand solutions take time to implement, we do expect the USPS to articulate what actions it plans to take to better serve our constituents. Our offices ask that you outline what actions the USPS is taking in the Snowmass, Westcliffe, Estes Park and Eagle communities to:
- Ensure critical mail-order medications are not returned as undeliverable;
- Ensure overnight delivery of packages and mail is not delayed;
- Ensure the USPS can handle the increasing population in these communities;
- Ensure fewer packages and mail parcels are lost; and
- Increase home delivery.”
The letter requests that the Postmaster General follow up with a plan of action by July 22, 2019. The full letter can be found here.